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REFUND POLICY
Please choose carefully, as we do not refund if you simply change your
mind or make a wrong decision. Claims against short or incorrect delivery
and faulty products will only be honoured if lodged within 7 days of
delivery.
ASWP only sell Quality Products. If
you are not satisfied with your purchase (i.e.) you have ordered the wrong
style or the sizing is incorrect, we will exchange your goods for another
product as long as they are returned within 30 days of receiving them.
They must be in as new condition.
Money refunds will be granted less the
initial postage and insurance costs. A re-stocking fee of $12AUD is
payable if you choose to return your goods for a complete refund. This is
not negotiable.
We must be notified about any return of product within seven days of
receipt of goods. The Cost of return Shipping to and from will also be
Payable by the customer. Please take the time to ensure your order is
Correct.
Allowable refunds will be credited to your credit card account less 10%
GST and any handling fee pre charged.
CANCELLATIONS
Should you wish to cancel your order, you must notify us immediately.
you will be charged 10% cancellation fee. All products are processed and
despatched within 1 day of receiving your order. Once orders are processed
NO cancellation will be accepted.
GOODS DAMAGED OR LOST IN TRANSIT
All overseas Internet generated orders are sent to you via Australia
Post by Air Mail, or locally via Australia Post or Courier unless
otherwise specifically requested.
Aussie Sheep and Wool take all care with the packaging and dispatch of
your order, however we are not responsible for loss or damage during
transit, once the order is passed to the carrier.
Should you wish to have your order insured or registered for safer
delivery, you need to notify us in the customer instructions section of
the Online Order Report. Additional charges for this service will be
added to your account.
HOW TO MAKE AN EXCHANGE
All we ask is that you print and fill in the Returns Form below, and
return the product unworn, in its original condition with its packaging
intact. We will also need a copy of your order confirmation record and
goods receipt.
In cases where the person who is returning or exchanging a
product, and isn't the original purchaser of the
product/s please contact Aussie Sheep & Wool Products by email or
phone for further steps.
All shipping or postage costs associated with the
return or exchange of products remain the responsibility of the
customer.
RETURNS INFORMATION
Please provide us with the information outlined below. This information
must accompany all returns.
Personal
Details
Name:
Company:
Street
Address:
Town/Suburb:
State:
Postcode:
Country:
Email
Address:
Contact Phone: (.......)
..................................
Preferred Contact Time:
Product
Details
Returned Item:
Code # :
Receipt # :
Order
Date:
Reason for return:
What would you like us to do?
a.
Replace with another of the same product
b. Replace with another type
of product | 
